Driver Communication vs. Broker Updates: What’s the Difference?
When you book auto transport, you might deal with more than one point of contact—and that can get confusing. One of the most common questions customers ask is: Who do I call for updates. The broker or the driver? The Difference in Driver Communication and Broker Updates Knowing the difference between these two roles can help make the whole experience smoother and less stressful. The Broker’s Role The broker is the company you initially book with . They’re your main point of contact at the start of the process. Brokers coordinate the shipment, find a carrier for your route, and handle most of the logistics behind the scenes. They’ll give you the price quote, explain your options, and keep you updated on scheduling—like when your car is assigned to a driver. Brokers are also who you contact if you have questions before pickup, need to make changes, or want general information about your shipment status. The Driver’s Role (Carrier) Once your vehicle is assi...